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Frequently Asked Questions (and Answers) about Voice OversOn this page you will find some of the most commonly asked questions about voice overs, along with their answers. Please click on the question to view the answer. QuestionsAnswersHow do I order a telephone greeting? For best value, choose one of the telephone greeting packages offered OR send an email with your script to obtain a custom quotation OR fill out the Contact Form. Will you re-do the recording if there is a problem? Yes, if you receive a recording that does not meet your approval because of pronunciation, speed or style, the greeting will be re-recorded at no additional charge. However if you need to change the script after the greeting is completed, additional charges will apply and will be quoted based on the number of changes to the script. Can I order Package B or C and get some of the greetings done now, and the rest later? No, all Packages must be recorded at one time. What if I need my greeting(s) updated in the future? You can order a package that will cover the greeting(s) that you need, OR send an email with your script to obtain a custom quotation OR fill out the Contact Form. I don’t have a PayPal account. Can I pay using credit card/check/other payment method? You do not need to have a PayPal account to pay using PayPal. Simply click the BUY NOW button under the package you want, and PayPal will walk you through the steps for payment - even if you don’t have a PayPal account. You can pay using many different methods including all major credit cards. All telephone greeting packages must be paid through PayPal to receive the discounted price. I ordered a telephone package – how do I send my script? Please send an email with the script for the greeting you would like recorded OR fill out the Contact Form. Also, if you want the greeting delivered as an audio file, please confirm the audio file specs. For example: 16 bit 44.1 kHz mono wav file or 8 bit 8 kHz mono u-law wav or 16 bit 8 kHz mono PCM wav or mp3 file, etc. If you want the greeting to be recorded by phone, please send the phone number, instructions and password for recording the greeting remotely. I don’t know the audio file specs for my telephone system. Why does it matter? For most telephone systems that allow greetings to be uploaded as audio files, the file specs are very important. If the wrong specs are used the file will either not play or will not sound right. If I tell you what telephone system I have, will you know what the audio file specs are? No. There are thousands of different telephone systems from many different manufacturers. While many use the same audio file specs, it is impossible for me to know each and every make and model. If you do not know the audio file specs, the best place to start is the user’s manual for the telephone system OR contact the company that supplied the telephone system and they should be able to get the information for you. Are your prices in US dollars? Yes, all prices are in US dollars. If you want to be charged in a different currency please contact me first. What if I have a question that is not listed here? Please send your questions by email OR fill out the Contact Form.
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